Shipping and Returns

Delivery Charges and Information

Dedicated Crane Vehicle Delivery Nationwide

UK Timber operates its own fleet of crane offload vehicles providing quality delivery service to all its customers. Shipping charges that will be added automatically at the checkout are based on mileage/postcode area (distance from our depot to the delivery address) and not the quantity. Shipping costs will remain the same whether 10 sleepers or 50 are ordered. If you are looking for full loads, you should either call us on 01536 267107 or email us at sales@uk-timber.co.uk for a quotation.

The cranes have a reach of approximately 5 metres for the goods to be placed on the driveway or in a front garden where the area is accessible. Offloading over walls, fencing, hedges, etc. will be made at our drivers' discretion, if not then the delivery will be to the kerbside.

If your order is being delivered by crane, please note that in times of extreme pressure or in certain other circumstances, your order may be delivered to you on a smaller vehicle.

Please see the map below for an approximate delivery fee. Please note all the fees provided are for guidance only, for a definite cost please use the calculator at checkout or contact us for further details.

The customer is responsible for any delivery charges incurred due to them giving inaccurate information leading to problems with the delivery, access, offloading or re-delivery or return charges. UK Timber does not accept liability for goods being undelivered due to poor accessibility or the buyer being unprepared for, or unable to offload the goods.

Crane deliveries are generally made within 10 working days to most of England, and within 15 working days to Scotland, Wales and South West of England, however, during seasonal demand and depending on availability of material can take up to 15 working days nationwide. We will always advise if delivery will take longer than expected and you are more than welcome to contact us prior to placing an order for a rough estimate.

* Due to excessive seasonal demand from April through to September, deliveries of timber can take up somewhat longer to arrive, if this is the case we will advise at the point of order.

Depending on if your order is in stock or cut to order, and if how large your order is, we will schedule your order to be delivered along with other orders when we have a vehicle in your area. We will call 1 working day before delivery to let you know it will be leaving us and to provide any necessary details regarding delivery, if we are unable to get in contact with you we will leave a voicemail if possible.

It is recommended that someone is available during delivery, however, if no one is available we can offload your order to a safe place on your property (if possible), at your request. Our drivers cannot leave orders on public property or on a footpath or road. If you choose to take a delivery unattended, we can no longer be held liable or responsible for the security of the contents of the order.

In the event you do choose to take a delivery unattended, we will post your invoice through your letterbox; please ensure that you thoroughly check your order and contact us at your earliest convenience to let us know if there are any problems. We will allow up to 24 hours for you to check your order and will, unless otherwise told, assume that the order is in good condition and as ordered.

As all our vehicles are between 18 and 28 tonnes, no smaller vehicles are available that can be requested for delivery. If a crane delivery is not suitable for your order, we can also offer an alternative courier(s).

As an alternative to crane delivery for smaller and palletised items, we can offer a pallet courier service instead.

We can deliver anything up to 1 tonne on a pallet with a tail lift service provided the overall dimensions do not exceed; (H) 2200mm, (W) 1200mm and (L) 1400mm. This can be increased to 1.25 tonnes, however, at this weight, the courier cannot offer a tail lift service and offloading facilities are needed on your end.

Oversize pallet delivery options are available for larger items up to 1 tonne on a pallet with a tail lift service provided the overall dimensions do not exceed; (H) 2200mm, (W) 1200mm and (L) 2400mm. This can be increased to 1.25 tonnes, however, at this weight, the courier cannot offer a tail lift service and offloading facilities are needed on your end.

Please be aware that the courier uses a variety of vehicles when delivering and can range from a 7.5 tonne vehicle up to an 18/26 tonne vehicle. The courier can only deliver up to a maximum of 500 kilograms on a 7.5 tonne vehicle and therefore some of our products cannot be delivered on anything less than an 18 tonne vehicle.

Make sure you have access available for the largest available vehicle at the delivery point, however, if you don’t have access please contact us prior to ordering and we can arrange for a 7.5 tonne provided the pallet does not exceed 500 kilograms.

Maximum Weights & Dimensions:

QUARTER: 1.2m x 1.4m x 0.6m (WxLxH) Max Weight 250kg (Must Be Stackable)

HALF: 1.2m x 1.4m x 1.0m (WxLxH) Max Weight 500kg

FULL: 1.2m x 1.4m x 2.2m (WxLxH) Max Weight 1tn

HALF OVERSIZE: 1.2m x 1.4m x 1.0m (WxLxH) Max Weight 500kg

FULL OVERSIZE: 2.2m x 1.4m x 2.2m (WxLxH) Max Weight 1tn

Charges, similar to our own crane service, are based on postcode area and are per pallet. Deliveries are made from 09:00 until 18:00 and are not specified, however, the driver will call approximately 1 hour before they are due to arrive. Specified delivery times, AM/PM windows and Saturday deliveries are available at request for an additional charge.

All orders delivered by pallet courier will be delivered to the kerbside only and our courier will not bring products onto the property, bear this in mind when ordering our heavier items such as solid oak units and oak coffee tables as these will require several people to carry. We cannot be held liable if you are unable to move any items from a public footpath or road.

Delivery time is dependent upon a number of factors including what is ordered, whether it is in stock or cut to order and if it is being delivered to an outlying area such as the Highlands. Generally, we dispatch orders within 7 working days with a 1 working day delivery time, however, this can be increased up to 15 working days during seasonal demand and availability of materials. We will always advise if delivery will take longer than expected and you are more than welcome to contact us prior to placing an order for a rough estimate.

We will call 1 working day before delivery to let you know it will be leaving us and to provide any necessary details regarding delivery, if you are unable to get in contact with you we will leave a voicemail if possible. The driver will contact you approximately one 1 hour before the delivery is due.

* Please be aware, only products within the specified dimensions can be sent out with a pallet courier, however, you are more than welcome to place your order for collection and arrange a courier of your own to pick it up. Any order that does not comply with these restrictions will be cancelled unless otherwise dealt with.

Express Delivery

We offer an express delivery service on several of our products via a pallet courier. Express delivery is subject to the availability of material and location. Our express delivery service is a next day service for stock items and will be dispatched the same working day if ordered by 11:00 or the following working day.

This service is available to mainland UK excluding the highlands; however, we can still offer the service to exclusion areas at an additional charge, please contact us on 01536 267107 for more information.

* Please be aware that whilst we can offer an express delivery service to the highlands, delivery might take an additional few days to arrive.

Collection

If you have chosen to collect your order at checkout instead of receiving delivery, your order will typically be ready to collect from our premises in Corby within 5 working days. You will be notified as soon as your order is ready and the full collection address.

Your order must be collected within a period of 4 weeks from completion of any order, otherwise, the goods will be restocked and/or reused and you will be refunded fully minus any handling charges.

Returns and Replacements

On Delivery

In case of damage occurred offloading, all goods must be inspected, and the driver should be notified immediately of any problems, and the delivery note signed accordingly.

Unfortunately, we cannot guarantee to replace or repair any items you have purchased that have been signed for in good condition that are later found to be damaged. This does not affect your statutory rights as a consumer.

Missing, damaged or faulty

In the case of missing items, damages or mistakes on the order, you must report it within 14 days from the day of receiving the goods. For any replacements or refunds to be approved by management photographic evidence must be provided.

If we feel the situation cannot be improved by authorising another delivery for replacing goods delivered in a damaged state, we reserve the right to refund you in full and cancel the outstanding order.

Any approved refunds will be issued within 7 days of the goods being returned. It can take 3 to 5 working days until the refund shows on a customer’s account.

Report missing, damaged or faulty items or cancel your order by calling us 01536 267108 or emailing us at sales@uk-timber.co.uk.

Cancellation

As a consumer under UK law you have the right to cancel any items purchased from us at any time before the goods are cut and despatched, or within fourteen days of receiving the goods without reason provided your order is not bespoke and not completed.

Cancelling or returning your order within the stated circumstances, a refund excluding the cost to return the goods will be issued providing you take reasonable care on the goods whilst they are in your possession.

If you wish to cancel and return your order at a later date after fourteen days following receipt of your goods, you will be prompted with a restocking charge of 25% of the order value minus the initial delivery charge plus the cost to return the goods.

Unless otherwise agreed, we will pick up and return a cancelled order at the charge quoted during the cancellation process.

If you would like to cancel your order, please call us on 01536 267107, email us at sales@uk-timber.co.uk or write to us at our address:

UK Timber Ltd

The Gas Depot

Weldon Road

Corby

Northamptonshire

NN17 5UE

Goods must be returned in original condition and may not be returned after any form of treatment, cutting or alteration with anything including wood stain, wax, oil or preserver.

Kerbside collection only, the driver cannot be loading goods from the back of the garden, from garages and will not be carrying goods from the house. The goods must be ready for collection prior to the arrival of our lorry, i.e. items placed on bearers or a pallet as initially delivered. If no one is present and the goods are not left to be collected, we reserve the right to apply an additional return charge.

Delivery Promotions

FREE DELIVERY TO CORBY, WELDON AND STANION

If the website does not apply it at checkout, give us a call at 01536 267107 and one of our sales team will be able to take the order over the phone.